Retailer Opportunities
We work directly with dealerships and retailers to transform how aftersales care is delivered. Our innovative processes actively reduce warranty costs while maintaining - or exceeding - body shop repair quality, on site or at the customers chosen location (depending on the level of repair). Faster, more efficient, and cost-effective, our solutions ensure vehicles are returned to customers in pristine condition without compromise. By partnering with us, both you and the customers benefit from a service that protects reputation and enhances customer trust.
Everybody Wins
Guaranteed Quality, Lower Costs, Faster Turnaround
At DRV, we see re-sprays as a last resort. Too often have the team seen a vehicle sent to a repair facility for a respray that has long lead times, extra logistics and potential complications involved in the process when the issue could have been resolved by experienced polishers, in a fraction of the time.
We have saved retailers thousands in repair costs on vehicles sold outside of its manufacturers warranty, but the issues present do not meet the required quality for sale.
We have also reduced the warranty cost for OEM's when a new vehicle has defects present from factory and have been quoted by approved repairers.
Instead of waiting potentially weeks for space in a repair facility, organising transport and the extended process time involved in the repair itself - DRV team travels to the vehicles location and repair it locally, usually within one working day.
Benefits
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Reduced Warranty Spend
DRV’s precise defect rework methods help minimize costly warranty claims by addressing issues proactively and professionally, where most claims would cry “respray”, DRV views them as a last resort and only required when necessary.
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Enhanced Customer Satisfaction & NPS
High-quality standards, prompt issue resolution and services such as complementary ceramic coatings & gloss enhancements directly improves customer experience, boosting Net Promoter Scores and brand loyalty.
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Increased Residual Vehicle Value
Regular, expert maintenance and detailing of manufacturer vehicle parcs helps maintain visual and physical condition, supporting higher resale and lease return values. DRV also strives to rectify all defects found during inspection, not just the highlighted issue, thus preventing repeat issues with the current owner and owners to come.
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Sustainable Repair Practices
DRV employs eco-conscious techniques and materials, helping manufacturers meet environmental targets and ESG commitments. It's more sustainable for everybody to repair than of respray.
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Reduction in Compensation & Goodwill Costs
By preventing small defects from escalating into customer complaints, compensation claims or worst-case, vehicle buy-backs, DRV helps preserve brand reputation and reduce non-warranty outlays. Faster issue resolution reduces the need for hire cars.
Repairable Defects:
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OVERSPRAY
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DRY CLEARCOAT
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CLEARCOAT RUNS
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BLISTERING
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NIBS
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CRATERS
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WET TOUCHES
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POLISHING BLOOM
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HOLOGRAMS
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ORANGE PEEL
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PIGTAILS
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MASKING FAULTS
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(CLEAR COAT) SCRATCHES & SCUFFS
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OXIDATION / STAINS
Tailored Services
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Comprehensive Service Portfolio
From paint correction, ceramic coatings, and interior restoration to cosmetic defect rework and Paint Protection Film (PPF)—DRV offers a full suite of detailing and reconditioning services.
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On-Site & Mobile Support
•Flexible service models include on-site detailing teams or mobile units capable of operating within manufacturer or dealership environments. DRV can also repair at the customers chosen location if the nature of issue is appropriate to do so.
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Scalable Support Across Sites
•Whether supporting a single dealership or a national/global vehicle parc, DRV’s scalable operations can grow alongside partner needs.
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Quality Assurance & Reporting
Partners benefit from detailed quality audits, rework logs, and performance metrics to ensure transparency and continuous improvement.
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Tailored Service Agreements
Customizable SLAs allow for flexible scheduling, KPIs, and scope of services based on each manufacturer’s unique operational and quality standards.
Process Overview
Retailer
More than once DRV has helped to win back a most upset lost customer by either providing repair guidance but in the severest of cases they went as far as taking the repair upon themselves personally.
Regional Sales Manager
During my time at *****, DRV has supported our region. He was a true crusader of excellence. With that he has won back many customers that would have been lost.
DRV always stand up to engage and delight customers. And he has fought to deliver true perfection.
Retailer
Jason (from DRV) has always demonstrated not only an exceptional understanding of paint process and paint technology understanding, he has also an understanding and empathy for customer point of view.
Interested? Contact us!
If you are interested in any of the information or services on this page, or simply have any questions - leave us a message and we'll get back to you as soon as possible. We look forward to hearing from you soon!